From the healthcare and support professionals to the housing officers and cleaners; from the maintenance people to the main board members, Hill Homes’ tenants have a vast pool of experience and expertise working for them every hour of every day. Equally important, though, is the sheer enthusiasm we all share for looking after everyone in our lively Hill Homes community.
Currently our CEO, Cath has worked in the non-for-profit sector for 33 years. She joined Hill Homes temporarily 15 years ago providing Finance support but, thanks to her impressive qualifications (CIMA, BA(Hons) Accounting & Law, MSc Charity Finance) and extensive business experience covering IT, HR, communications, administration and outsourcing as well as finance, she has been here ever since.
As CEO, Cath has overall responsibility for housing and care services – her goal being to ensure everyone living at Hill Homes feels part of a vibrant community. As if all that were not enough, Cath is also a certified nutrition coach and the author of The Good Investment Guide for the Voluntary Sector.
As an AAT (Association of Accounting Technicians) qualified Accounting Technician, Carol has been with the Hill Homes Finance Department for more than 21 years, having previously worked in floor- and office-based roles across the retail sector for some 25 years. In the last couple of decades, Carol has been part of a great deal of development and change, not least of which was the building of Trees. Although her role is office-based, the friendly and sociable atmosphere at Hill Homes means she still gets to enjoy her interactions with other staff, tenants and their relatives.
Initially, Priscilla joined Hill Homes in August 2015, working three days a week job-sharing the role of Assistant to the Finance Manager. When the Administrator with whom she was sharing the job moved on, Priscilla took over the entire role, increasing her working week to four days. By the time the Finance Department underwent a major re-structuring at the beginning of 2020, she was already deeply involved in supporting the CEO with preparation for meetings, minute-taking and admin when she was formally promoted to the role of Executive Assistant, which involves supporting the CEO with governance, meetings and marketing as well as IT support liaison and office purchasing.
Senior Housing Officer
Holly first joined Hill Homes with her degree in Social Work in 2011 as a member of the support team, where she remained until 2015, when she was the recipient of a well-deserved promotion to become Hill Homes’ very first Senior Housing Officer.
As well as her day-to-day responsibilities in the role, primarily managing the Housing Team, which comprises the HSO, caretaker and cleaner, she is busy working towards her CIH (Chartered Institute of Housing) Level 4 qualification in Housing Practice.
Housing Support Officer
Joining Hill Homes in September 2016 as Care Office Administrator was Patricia’s introduction to the care sector after 17 years in the corporate sector ended in redundancy. She was initially attracted to the role by its relevance to her wealth of office admin experience together with the satisfaction of working closely with different people and making a valuable contribution to their lives. A proud member of the team, Patricia spent the next few years working closely with tenants, staff and volunteers alike and then, when the role of Housing Support Officer became available, she saw it as an opportunity to engage more closely with tenants and their families on a more personal basis. She applied and was successful – and to this day still finds her work as rewarding as ever and feels that she still learns something new every day.
Darren has joined Hill Homes after a successful 3 years at a college supporting people living with autism. Although his time has been short in this sector he was promoted to senior in this college. Darren has a wealth of experience in engineering for 9 years, qualified teacher and personal trainer. His experience crosses a broad range of client groups including abled and non-abled people of all ages, race gender and abilities. Darren is driven focussed and purposeful, and this trademark has stayed with him since being a national athlete in his younger days. Darren holds a qualified teacher Status, level 3 personal training cert, HND sport and leisure Mgt, epilepsy trained and first aid trained.
Originally from Hungary, Valeria has been with us since 2019 and although English is her second language her command of it has improved immensely in her time at Hill Homes taking great pride in her daily cleaning duties at Trees and Nuffield Lodge to ensure both buildings are clean and safe for our tenants.
Head of Care and Support
A passionate advocate of person-centred care, Dan joined Hill Homes Care in the summer of 2020 as Head of Care and Support with more than 25 years’ experience in the Health and Social Care sector behind him, 15 of them in management and senior management roles in a variety of settings, including residential and nursing homes, domiciliary care, day care, advice, counselling and advocacy.
That experience spans the private, public and voluntary sectors, supporting a broad range of client groups including older people, dementia, learning disability, mental health, brain injury and substance misuse. In his current role, Dan daily fulfils the responsibilities of the role of Registered Manager for the domiciliary care service, supporting the CEO in developing the business and ensuring quality outcomes for those we provide service to (Dan achieved Registration qualifications in 2004 and is the proud recipient of the Registered Managers Award.)
Deputy Care & Support Manager
Ten of the twelve years Gemma has spent working in the care sector have been at Trees, where she first joined Hill Homes as a Carer. For the last four years, though, Gemma has been our Deputy Care and Support Manager, responsible for the care team’s day-to-day operation and supporting the team to ensure they deliver the highest standards of care. Gemma holds NVQ level 3 in Health and Social and is currently working toward her Level 5 Leadership qualification.
Care Team Administrator
Lauren joined Hill Homes in May 2014 as Care and Support Worker and, after seven years in the role, became Care Office Administrator in January 2021, a role for which she is eminently suited because of her many years of administrative experience before joining us – and because admin tasks such as doing filing, photocopies, organising, typing up, emailing are among her favourite activities. Profoundly deaf in both ears, Lauren wears hearing aids and, although she doesn’t sign very much, she speaks clearly and is an excellent lip reader who does point out that she doesn’t take phone calls for obvious reasons.
Like many others, Genevieve was first introduced to Hill Homes in a temporary capacity – in her case as an agency care and support worker before her role, which she enjoyed immensely, was made permanent in 2017. As a key team member, she got to know all the clients and the people visiting them: their family, friends or health professionals. By 2020,with the benefit of five years’ experience with us, Genevieve was often informally acting as Shift Leader – so when a Team Leader position arose she was a natural choice. In this role, Genevieve leads the team of Care and Support workers and works directly with managers to ensure the shifts run smoothly and that clients’ needs are met.
A 20-year veteran of the Health and Social sector with a passion for working with people who may be marginalised by society, Monsurat joined Hill Homes in 2018 as a Team Leader, bringing with her a huge amount of experience across many care settings small and large, including adult care, mental health and substance dependency to name just a few. Making full use of all her skills and experience, Monsurat’s role as Team Leader involves co-ordinating the duty care and support staff to ensure the service users’ needs are met to the full – as well as liaison with other professional partners on tenants’ health and wellbeing and more generally helping management to deliver an effective service overall.
A board member of Hill Homes Care Ltd since January 2019.
Kaajal has significant experience in risk, legal, regulatory compliance and audit in healthcare, including CQC registration and inspection (having lead the CQC inspection for Moorfields Eye Hospital). She is extremely passionate about high quality provision of care and experience for patients, and brings that passion to the Board of Hill Homes Care.
Member Hill Homes Board, member Hill Homes Care Board
A board member of Hill Homes and Hill Homes Care since September 2014.
Susan has over 25 years’ experience working in social care and supported housing in public and civil society organisations with extensive leadership experience in charity management, supported, sheltered & extra care housing as well as managing outreach and floating support services. Her knowledge includes working with older adults, adults with physical disabilities and mental health. Susan is currently the Director of Services at Stoll, a military charity and Housing Association providing a range of services to Veterans and those transitioning from the British Armed Forces.
Chair of Hill Homes Board, Member of Hill Homes Care Board
A board member of Hill Homes Care Ltd since January 2016.
Starting her career as a Student Nurse at Addenbrookes, Susan has had nearly 40 years’ experience as a health professional and is currently Clinical and Quality Director for the North and East London Commissioning Support Unit. Susan has broad experience of provider and commissioning agendas at local, sector and national level
Member of Hill Homes Care Board
A board member of Hill Homes Care Ltd since January 2019.
Robert is a chartered accountant with experience on charity boards and on audit/risk committees of not-for-profit commercial organisations; he has a desire to use his skills and experience to give back to the community, particularly such a wonderful organisation as the Hill Homes group.
Vice-chair of Hill Homes Care Board
A board member of Hill Homes Care Ltd since April 2021
Madi is an independent consultant specialising in commissioning across social care and supported housing.
Madi works with both providers of care and purchasing authorities ensuring efficiencies, quality assurance and transformation.
A previous resident of Haringey, she previously worked with Hill Homes to set up the Care company and transfer staff into the service in 2014-2015.
She has also worked in commissioning with a number of Local Authorities including Haringey, Barnet and Enfield.
Susan Tokley (Chair)
Member Hill Homes Board, Member of Hill Homes Care Board
Susan has been a member of the Hill Homes Care board since 2016 and was co-opted to the main Board in February 2018. Susan has a wealth of experience in the NHS, having begun her career as a student nurse at Addenbrookes in 1977. She has held a variety of roles over her career in clinical, management and commissioning arenas with her final NHS position being Clinical and Quality Director for the North and East London Commissioning Support Unit, which she left in 2015. Susan now runs her own health care consultancy. She has a BSc in Health Studies and an MSc in Health Services Management (Public Health).
Chair FRAC / Honorary Treasurer
Trustee since 2012. A Fellow of the Association of Chartered Certified Accountants having qualified in 1983 and a Member of the Institute of Health Service Management, Charles is a retired NHS Chief Executive. His overall career in the NHS lasted 32 years and included being a Finance Director, Commissioning Director and Manager of community services. Since leaving the NHS he has undertaken a number of roles, in particular with regard to setting up Social Enterprises and developing new health facilities through private and public partnerships. He is currently Chair of the North London Estate Partnership and Barking, Dagenham & Havering Community Ventures which are both NHS Local Investment Finance Trusts. Additionally he is Treasurer of Haven House Children’s Hospice in North East London.
Member Hill Homes Board, Chair Hill Homes Care
A board member of Hill Homes and Hill Homes Care since September 2014. Susan has over 25 years’ experience working in social care and supported housing in public and civil society organisations with extensive leadership experience in charity management, supported, sheltered & extra care housing as well as managing outreach and floating support services. Her knowledge includes working with older adults, adults with physical disabilities and mental health. Susan is currently the Director of Services at Stoll, a military charity and Housing Association providing a range of services to Veterans and those transitioning from the British Armed Forces.
Member Hill Homes Board
Co-opted to the Board in March 2012, Eldon lives in Muswell Hill and is a retired solicitor who has worked in local government and a number of energy companies. He has 10 years’ experience of being a voluntary housing association board member in other parts of England, and spent four years as a volunteer and trustee at East Finchley Advice Service. He was on the Management Committee of Caxton House Community Centre in Archway from 1996 to 2016.
Member Hill Homes Board
Co-opted to the Board in December 2015 and elected in September 2016, Patrick lives in Hackney and was an architect and a consultant for urban regeneration, with a focus on providing affordable housing and the range of homes and community services that underpin sustainable neighbourhoods. Until retiring he was Divisional Director for Urban Regeneration at architects Levitt Bernstein. Over many years he has developed considerable experience of managing charities serving communities in London, having been a founder member of two building preservation trusts and an environmental trust, and then continuing to ensure that they serve their neighbourhoods.
Member Hill Homes Board
Co-opted to the Board in February 2018 and elected in September 2018, David specialises in construction and property matters, having worked as an executive director at iQ Student Accommodation (2019-current) and Folkestone Harbour (GP) Limited (2015-2017), and as an operational director at Quintain (2002-2015) where he had a prominent role in the company’s transition from mainstream property into urban regeneration. David also runs his own consultancy, specialising in strategic development and construction advice. He is a graduate of Aston University with an honours degree in Building Economics, and is a Chartered Quantity Surveyor, having qualified with the RICS in 1988.
Member Hill Homes Board
Co-opted in September 2020, Ian is a current Head of Housing, specialising in the management of PFI & PPP contracts for a G15 London Housing Association. Ian has previously been Head of Housing within local authorities with senior leadership of all housing services, and has also been responsible for the management of homelessness and housing solutions. Ian brings 20 years of housing knowledge and experience and has University qualifications in ASB Law &Strategy, Counter Fraud Specialist, & Leadership and Management.
Member Hill Homes Board
Co-opted in September 2020, Jonathan has broad and varied industry experience gained over 20 years, delivering continuous change and operational excellence in corporate multi-site portfolios, education and transport, capital planning and budgeting, performance management, strategic planning and analysis, facilities management outsourcing and workplace solutions.