Trees Extra Care Service

Hill Homes is the landlord and support provider at Trees. If you are offered a flat within Trees, you will be asked to sign an Assured Tenancy. This tenancy will give you the right to live in peaceful occupation within your flat, with rights and responsibilities as a Hill Homes’ tenant.

Hill Homes Care Ltd (a subsidiary of Hill Homes) is the care provider at Trees. They are registered with the Care Quality Commission (CQC) to provide domiciliary care.

There are 40 self-contained flats, 19 two-beds and 21 one-beds.  Each flat is provided with an oven, a hob and a fridge freezer, but is otherwise unfurnished.  The building is fully wheelchair accessible.

The Trees care and support service will operate 24 hours a day/365 days a year.

The staff will provide ‘social support’ to help tenants to carry on in their daily lives and help them to live independently in their accommodation and their local community. This is done through enabling, reminding or assisting tenants with day to day tasks and activities.

Depending on an individual’s need, Hill Homes can provide support in the following areas:

  • socialisation and keeping active
  • involvement within the local community
  • visits to tenants in hospital
  • maximising benefits
  • accommodation and tenancy management
  • life skills
  • safeguarding from abuse
  • safety and security
  • managing risk

Hill Homes Care Ltd’s range of personal care services provides help with physical assistance, prompting and supervision covering the following activities:

  • washing/bathing, dressing, making a meal, cleaning, laundry, mobility assistance, shopping

They provide a core daytime care service and a waking night service when two members of staff are available. During the core care hours, Hill Homes Care staff act as a safety net for tenants, in that they respond to any and all emergencies that a tenant may be experiencing. Care requirements beyond the core care service can be purchased from Hill Homes Care Ltd using individual budgets or own finances if self-funded.

When an applicant is offered and accepts a flat and tenancy at Trees, their acceptance includes accepting the support and care services provided at the scheme, as described above, as part of their tenancy. However, the Trees service aims to reflect Hill Homes and Haringey Council’s vision of delivering personalised services and therefore it may be possible for tenants to employ their own care provider to provide any additional care needed for their personalised care package. This will depend upon each person’s individual circumstances and if their needs cannot be reasonably met by our service.

This can be discussed with each applicant before making an offer of a flat.

Tenants must be aged 65 or over, and be assessed by the Extra Care Allocations Panel as being in need both of support and of a minimum 7 hours a week care. This assessment will be based upon information provided by applicants to the scheme as part of their application process. Support can be provided to help applicants through the application process.

We welcome couples to the scheme, either for a one or two bed flat, depending upon each person’s level of need.

  • Rent – this pays for your right to occupation of your flat, and your landlord’s responsibilities to maintain and repair your flat and the communal areas in the scheme; this also pays for your landlord’s housing management service.
  • Service charge – this pays for a number of items such as all services relating to upkeep of the communal areas (such as gardening, cleaning, lift and fire system servicing); the utilities to communal areas and your home; the purchase and upkeep of communal furniture.
  • Support charge – this pays for the support provided by Hill Homes’ maintenance team, Activities Co-ordinator and Housing Officer.
  • Core Care charge – this pays for the core service provided by Hill Homes Care Ltd and is paid directly to them. It covers the cost of having staff available 24/7 for emergencies of any kind.

Care costs are payable to the Care Provider - either Hill Homes Care Ltd or an alternative external service.

Council Tax is payable to the Local Authority. Currently the banding is band E for two-bedroom flats and band D for one-bedroomed flats.

Each tenant is responsible for their own TV licence, charged at the Concessionary rate.

If you require a phone line or internet connection you will need to organise these yourself, although public wifi is available in the Lounge area.

Hill Homes and your social worker (if you have one) will be able to support you with advice and guidance, but will not be able to provide practical help to assist you to pack up your belongings in your current home or the actual move to Trees.  However, Hill Homes will be able to help settle you in to your new home at Trees, including our caretaker service to help with small tasks around your home, such as putting together flatpack furniture.

Each flat has the provision to install a hoist, but the tracking and hoist are not provided.   These should be provided in discussion with Haringey’s Adult Social Care service. There may be a charge to the resident for the purchasing of these items. Once installed, hoists will be operated by the care staff.

Yes, a modern community alarm system has been fitted throughout the scheme and in each flat, with the basic system of a door entry system, call modules in flats and communal areas, and a neck pendant for each resident as standard. If a needs assessment indicates that extra items of telecare equipment would support the individual to maintain their independence within the scheme, Hill Homes will work with Haringey Council to provide these.  There may be a charge to the resident for the purchasing of additional items.

As part of the vision of providing an excellent service, Hill Homes has an Activities Co-ordinator who organises a range of activities for all to enjoy.  In addition, Hill Homes can support tenants to participate in activities and events in the local community.  Suggestions are welcome!

Smoking is not permitted in communal areas.  However, tenants will be able to smoke in their rooms.  There is not a designated smoking area for staff or tenants within the scheme.

Yes, though tenants are required to request permission from Hill Homes before bringing a pet to live in their flat.  Hill Homes’ Pets Policy gives further details, and includes some restrictions to the type of animal allowed (e.g. only 1 cat per household and no dogs, with the exception of assistance dogs).  The Care service is not able to support tenants who become unable to care for their animal.  It is part of the tenancy agreement that tenants must not allow their pets to be a nuisance to anyone living in or visiting the scheme.

No.  However, the service will support people in receiving the medical or nursing care they need, such as helping new tenants register with the local GP, and/or working closely with GPs and hospitals to ensure appointments are booked and kept, and regular health reviews take place.

Yes, you are free to organise these but you will need to pay the associated bills. If you require Sky TV you can utilise our dish but you will have your own Sky account.