Visiting our properties


All our tenants at both Trees and Nuffield Lodge hold assured tenancies for their homes. Each apartment is, therefore, an individual household. As such, tenants must follow the government guidance for mixing of households when considering whether they are able to have visitors and or/meet other people.

The current guidance, as of 17th May 2021, is that people may now mix indoors but only in a maximum group of six people, or two households. The changed restrictions also allow people to have physical contact e.g., hugs with others. However, the government also reminds people that Covid-19 has not gone away and covid risk remains. People are asked to be mindful of their own personal situation when making decisions about social mixing. We ask all our tenants and visitors to remember this when making any decision about mixing socially.

Given the change in regulations, our tenants can now invite visitors to their homes, but we ask every visitor to remember the vulnerability of our tenants, several of whom are clinically extremely vulnerable, and do everything they can to help us minimise covid risk.

Tenants can continue to host visitors in our communal gardens, subject to being able to socially distance from other groups of tenants and visitors. You must not interact with another group, even if you know them well. If you are passing through our communal areas, you will be required to wear a mask whilst indoors.

Tenants are also able to host visitors in our communal areas. We provide disinfectant sprays and cloths in these areas and ask that all visitors clean tables and other hard surfaces both before and after use. Unfortunately, our communal cups, mugs and other crockery are not yet available for use. This will help us continue to keep our tenants and staff safe.

Please note that the use of our communal areas, both indoor and outdoor are subject to the maximum permissible numbers – the rule of six indoors and 30 outdoors. If the areas are busy when you arrive, please make arrangements to return at a later time.

Your safety is our priority

All our staff wear approved masks whilst in the communal areas of the buildings and when supporting you in your apartment. We also ask all contractors visiting our buildings to wear a mask while on site. The only exception to this is where someone has a medical exemption.

Staff are required to take a PCR test for Covid-19 every week in addition to two lateral flow tests each week. Because our managers and back-office staff work on site, these precautions apply to them as well as our front-line care and support staff. We monitor the tests issued and the results we get back and report these to the local authority who help us to keep the service safe.